Hurricane Cancellation Policies
Whilst the possibility of a hurricane directly affecting most areas of the Caribbean in any given year is highly unlikely, it is important to recognize possible concerns around travel to the Caribbean during the Hurricane Season. We at Eden Roc desire to provide reassurances to all travel partners, travelers and prospective travelers.
Eden Roc Cap Cana has remained unaffected by hurricanes since its opening in 2012, but with the above in mind, we are pleased to announce that in the event of a hurricane warning being issued for the Dominican Republic during scheduled travel dates (June 30th – October 30th, 2019), our property will offer all travel partners and travelers the choice of using deposits or payments toward a future stay or to fully cancel their stay at no penalty, with a full reimbursement as well as the additional special conditions:
- In the event that a guest is already staying at Eden Roc Cap Cana under a hurricane warning and needs to extend the stay beyond the original departure date due to the temporary closing of an airport or airline cancellations, we will offer a rate lower to the price at which the stay was originally booked
- Should a guest choose to depart early from the hotel or destination due to a hurricane warning, guests will not be billed for unused nights or services
- Guests who are unable to arrive due to a flight cancellation or airport closure will be able to arrive on a later date without penalty
- All the above conditions will be extended to the stays booked via online travel agencies, travel wholesalers, tour operators, and other third-party sites.
In the occurrence of an event being forecasted for the area, the hotel may require that all arriving guests reschedule their visit until after the storm has passed. Should this occur, there will be assured a full credit for future travel or refund. The hotel will guarantee the original rate (and category, if available), regardless of travel dates.
Additional to that, we do strongly recommend the purchase of travel insurance for every trip in order to minimize any potential financial loss.
Thank you all for your preference and we look forward to welcoming you to Eden Roc Cap Cana!