Whilst the possibility of a hurricane directly affecting most areas of the Caribbean in any given year is highly unlikely, it is important to recognize possible concerns around travel to the Caribbean during the Hurricane Season. We at Eden Roc desire to provide reassurances to all travel partners, travelers and prospective travelers.
Eden Roc Cap Cana has remained unaffected by hurricanes since its opening in 2012, but with the above in mind, we are pleased to announce that in the event of a hurricane warning being issued for the Dominican Republic during scheduled travel dates (June 30th – October 30th, 2019), our property will offer all travel partners and travelers the choice of using deposits or payments toward a future stay or to fully cancel their stay at no penalty, with a full reimbursement as well as the additional special conditions:
In the occurrence of an event being forecasted for the area, the hotel may require that all arriving guests reschedule their visit until after the storm has passed. Should this occur, there will be assured a full credit for future travel or refund. The hotel will guarantee the original rate (and category, if available), regardless of travel dates.
Additional to that, we do strongly recommend the purchase of travel insurance for every trip in order to minimize any potential financial loss.
Thank you all for your preference and we look forward to welcoming you to Eden Roc Cap Cana!