Covid-19 Eden Roc Updates - Eden Roc Cap Cana

Covid-19 Eden Roc Updates

We are Eden Roc Capcana we are focused on our guests health and safety, now more than ever, in light of the evolving COVID -19 we are evaluating protocols and tools from the world’s health experts and government authorities, including the World Health Organization (https://www.who.int/health-topics/coronavirus#tab=tab_1) and the Center of Disease Control (https://www.cdc.gov/coronavirus/2019-ncov/index.html) to maximize the effectiveness of our response.

We take standards for hygiene and cleanliness very seriously and we are taking additional steps to ensure the safety of our guests and associates. Eden Roc is working to ensure that we meet the latest guidance on hygiene and cleaning.

We are getting ready to be fully operational for July 1st as it is official that the government in the Dominican Republic is allowing the hotels and resorts to receive guests under the new measurements.

 

Health and Hygiene procedures:

Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act.
Ongoing COVID -19 training for our hotel associates.
Eden Roc is working to ensure that we meet the latest guidance on hygiene and we are partner with international sanitary hygienic consultancy company certified.

Protocols:

Implementing new procedures for check in / out for our guests
Hotel reduces high client capacity for our rooms
As for few months hotel will reduce 1/3 of the occupancies
Will reduce 50% off the operation of the restaurant’s tables at 6ft in between, and change menu to only a la carte
Revamp room service menu for all rooms
Spa implementations for social distancing for safety treatments

 

Cancellation policy:

New reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30th, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences. Festive cancellation policies will be reviewed upon request.

We are doing everything to provide safe and ultimately enjoyable Eden Roc experience when you visit us. Thank you for loyalty, we know you share our love for travel, and we look forward to welcoming you to Eden Roc Capcana soon.

 

Sincerely,
Stefano Baratelli

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