Safety and Regulations - Eden Roc Cap Cana

Safety and Regulations

General Guidelines

We have enhanced protocols for sanitation of all public spaces in the hotel and guestrooms.

We implemented a required hygiene protocols training for all our associates to practice the prevention and elimination of corona-virus.

Layout of lobby areas adapted to social distancing rules.

Modified layout of restaurants, beach and pool areas to apply social distancing requirement along with our outdoor dining and ample spaces for privacy for small social gathering.

Hourly cleaning and disinfection of public restrooms, elevators, and other high touch surfaces.

Social distancing guidelines and signage in place.

We also implemented Sanitation Stations throughout the property for guests and for associates with personal protective equipment available and hand sanitizers.

Pre arrival communication is established with our guests o ensure proper information about enhanced health screening measures at airport and property level.

Health & Sanitation amenity including masks, gloves, sanitizing gel, and disinfectant wipes made available in guestrooms.

All information available digitally on your own device via QR code or iPads which are sanitized after each use. One use of recyclable paper also available.

Dedicated concierge throughout the stay for a more personalized service and reduced contact.

Variety of in-your-suite or outdoor activities for social distancing implementations that goes from family friendly and cultural to wellness and gastronomy.

4 hours concierge assistance via instant messaging and WhatsApp

Punta Cana Airport Preventive Measures

Thermal scanning and heat motion sensors for temperature control.

Social distancing guidelines for movement in the airport areas.

Seat arrangement in terminal bus for social distancing.

Deep cleaning of airport transportation after each service.

Screen guard protection in all control stations.

Increased disinfection & hygiene protocols at baggage claim area.

Contactless body scanners for security controls.

Front Desk and Concierge

Before arrival, management contact each of our guests to explain the enhanced preventive and sanitation protocols.

Airport transportation is offered privately with vehicle sanitized after each service. Sanitation kits provided within the vehicle.

We will be welcoming our guests with a dedicated concierge, who will be assisting our guests throughout their stay.

Our concierge schedule will be assign based upon our reservations trend, so we will have one concierge for 14 consecutive days without alternation with other associates.

Individual, properly spaced concierge / assistant desks for social distancing.

Sanitation station with health & safety equipment available for our guests at all times.

All information is available digitally directly on your own device or iPads for service.

In suite services offered by personal concierge for a unique contact person.

24 hours medical service available via concierge.


Eden Roc Cap Cana’s free standings suites, expansive areas and open spaces are ideal for privacy and social distancing while maintaining an environment of ultra luxury for our guests.

The Suites

Standalone suites ranging from junior suite to four bedroom villa offering independent accommodation for each guest, couple or family.

Private golf cart usage for the entire stay with parking directly besides your villa.

Independent entrance to each suite with no enclosed hallways or need to use of elevators.

No need to circulate the lobby area to reach your suite .

Independent Air Conditioning (A/C) units for each suite.

Ample spaces for In Suite Dining or to Dine alfresco in your own garden.

Private pool with independent system. Pool treatment is done with biodegradable products approved by EPA.

Private Villas

Independent private villas with 2, 3, and 4 bedrooms.

Private pool and gardens with ample outdoor areas for private events, dining and lounging.

Private butler / concierge service as well as private chef service throughout the stay.

Full kitchen with in-suite private bar and wine selection.

In-suite office facilities with office supplies, laptop and printer-scanner available complimentary.

Private beach area reserved for villas to ensure maximum privacy.


At least 48 hours between departure and check in in the same suite, including 24 hours rest time before associates entering the room after check out.

A/C equipped with HEPA filters for a 99.9% of virus and bacteria elimination. Best in class effectiveness.

UV photocatalytic system for air purification ”reSPR” installed in the suite’s ventilation for air purification.

Removal of all magazines and reusable paper items.

In suite information made available digitally and through sanitized iPad or via disposable prints.

Sanitation station with health & safety equipment available for our guests at all times.

Amenity kit added with masks, gloves, sanitizing gel, and disinfecting wipes.

Enhanced training for housekeeping associates on preventive measures for a #covidsafe environment.

Always use of PPE equipment by staff in the suites.

Beach Club

Beach palapas and umbrellas spacing at least 4 meters (12 feet) between each other.

In accordance to reduced hotel capacity, the limitation on loungers, hammocks at the beach and pool areas ensures for social distancing and that every guest can have plenty of private space.

Beach & pool area reservation system.

Loungers, palapas and surfaces are cleaned and sanitized after guests’ use utilizing certified, biodegradable products.

Food & Beverage services are presented with digital menu option (QRcode). Sanitized, one use disposable menus also available.

Beach Concierge service has been revisited to comply with all precautionary measures necessary.

Pool Areas & Service

New beach and pool reservation system offered for guests to have their own space for the entire stay.

Beach and pool lifeguards are trained to ensure safety protocols are being followed by all our associates and guests.

Pools are monitored to ensure optimal levels of water quality and disinfection are maintained.

Contactless digital reading materials available on your own device (replacing paper reading materials)

Restaurants & Bars

The internationally recognized Relais & Chateaux cuisine offered in four dining venues, alfresco dining in ample outdoors, best quality ingredients prepared following the highest hygiene standards.


Digital menus with sanitized digital devices or AR code for all our menus

Increase in our menus of fresh and cooked products now to ensure the freshness of our dishes. 100% of our homemade food offer.

Contactless, Apple Pay or Google payment methods to avoid contact with cash.

Sanitization with EPA certified products for each closing and opening of our restaurants with obviously the regular sanitization of the tables at every presence of customers.

Room Service

New offer of private dinner in Villa and Room directly from the menus of our restaurants.

Our food on the menu will be served in eco-friendly single use dishes.

Mobile ordering where guests will be able to order and pay all from their mobile device.

Safety distance for each delivery without contact with our staff.

SPA & Treatments

Reduced appointments daily to allow for staggered arrival times to be able to serve each individual guest or couple at SPA reception.

Services will be scheduled with a 30 minute break between in order to allow room to be changed out, wiped down, and uniform change.

Outdoor treatment rooms available to eliminate need of being in closed spaces.

Each treatment will be followed with room being blocked for deep sanitization prior to next appointment with ozone air filtration treatment in between uses.

Therapists wearing PPE including mask and eye protection. Some treatments will be applied using gloves.

Digital Wellness Menu available via QR code or sanitized iPads.

Low and non-touch treatment options available.

Fitness & Activities

Outdoor living and open air activities to boost interaction with nature are the core of our wellness lifestyle program.

Expanded our in-suite wellness menu for complete treatment offering in the guestroom.

Also offering a varied choice of in-suite activities including yoga, Pilates, stretching and meditation.

Fitness routines available to carry directly in the suite.

Fitness room equipment has been reorganized for social distancing only allowing 10 guests maximum.

Fitness room reservations should be made via concierge or the SPA desk to ensure limited number of guests at any given time.

Fitness room attendant to clean and sanitized equipment and cardio stations after each use.

Steam room and sauna are only under reservation and with at least 6 hours advance reservation for cleaning and sanitation.

Sanitation station available in the fitness room, masks and gloves available for guests that would like to use one.

Cap Cana – a destination by itself

Private oceanfront community of touristic and residential purpose with an area of 26 km2.

Secluded luxury beachfront real estate development that is second to none in the Caribbean and Latin America.

Only 10km from the Punta Cana International Airport.

Premium infrastructure within the project. Self sufficient in utilities:

  • Private electricity generation for up to 15mW
  • Water treatment plan and sewage system
  • Independent communications system with internet, phone and satellite/cable signal

Residential Marina.

Punta Espada Golf, a Jack Nicklaus Signature 18 holes course.

Tennis center with multiple courts and surfaces.

Equestrian Center with state of the art facilities for horseback riding, dressage lessons, and polo.

Adventure park with zipline, and natural freshwater pools.

Natural eco-adventures from cenotes to trails for mountain biking and jogging.

Watersports including kayak, and paddle offered complimentary on property.

Private Gated Community Protocols

Access to Cap Cana has been restricted to only owners.

Guests of owners who are visiting, must register and follow a screening protocol prior to being granted access.

Pre-entry health screening questionnaire.

All restaurants and bars within the Cap Cana are closed to the public.

Only hotels with in-house guests are authorized to serve in restaurants.

Punta Espada Golf Course is operating with social distancing protocols in place.

All employees are checked prior to being granted access to the gated community.

Healthcare Facilities apt for Covid-19 Treatment

Medical center within Cap Cana gated community (4 minutes away from the property).

24 hours medial emergency service and ambulance.

3 International level hospitals in the Cap Cana – Punta Cana area:



Dedicated covid-19 treatment ICU areas in each Hospital.

All medical centers are located within 20 minutes drive from Eden Roc Cap Cana.

Air Ambulance service available as both Helicopter and Private Jet (

Medical-Grade Health & Sanitation Training

Internationally recognized external quality and hygiene auditor, H&S Consulting, has been advising for Eden Roc Cap Cana’s since 2018 (

  • Advisory, consulting and training
  • HACCP methodology

Relais & Chateaux implemented protocols verified by Bureau Veritas

Creation of in-house Health & Sanitation Team with H&S Ambassador role to conduct constant assessments of the protocols established and ensure proper protocols are followed and PPE is used correctly

Complete Covid-19 prevention protocols and training done in collaboration with internationally recognized In collaboration with HOSPITEN, medical training has been initiated for all team members on active duty (

All cleaning and hygiene products are EPA approved, and supplied by globally recognized brands (i.e

Training includes health screening protocols and guidelines for personal safety in-and-outside of workplace.


Personal Protective Equipment (PPE) as per COVID-19 prevention made available to all associates

All products used are biodegradable and approved by the EPA

A/C units equipped with HEPA filters

ReSPR UV air filtration and purification system with NCC technology for elimination of 99.99% of bacteria and virus in closed air spaces and on surfaces (Same technology as installed in JFK Airport)

Hurricane fogger machine for suite disinfection after departure and for transport vehicle

Ozone generator – air filtration process is carried out in each suite prior to cleaning after departure and after the housekeeping review before check in

Sanitization stations made available complimentary to guests in-suite and throughout property

Health Screening for Associates

All associates actively in service are residing within the gated community of Cap Cana

Daily screening for body temperature and visible symptoms is carried out at our security arrival checkpoint. Security personnel received medical training for this purpose

Detailed protocol for treating any associate who might show symptoms or temperature including designated isolation area and transport to be escorted to hospital

Staff transportation organized with all preventive measures and PPE equipment necessary

Sanitation station installed in staff transport vehicle

On duty schedules with on-premises residence for associates significantly reduces risk of virus exposure and allows for more efficient health monitoring

Testing for antibodies is carried out prior to associate returning to her/his work schedule routine to reside within Cap Cana area

Extensive training and extended signage of hand hygiene, and others