Hurricane Season Cancellation Policies

Whilst the possibility of a hurricane directly affecting most areas of the Caribbean in any given year is uncommon, it is important to recognize possible concerns around travel to the Caribbean during the Hurricane Season and the need to provide reassurances to all travel partners, travelers and prospective travelers.

Eden Roc Cap Cana has remained unaffected by hurricanes since its opening in2012, but with the above in mind, we are pleased to announce that in the event of a hurricane warning being issued for the Dominican Republic during scheduled travel dates (August 1 – November 15 2018), our property will offer all travel partners and travelers the choice of using deposits or payments toward a future stay or to fully cancel their stay at no penalty, as well as the additional special conditions:

• In the event that a guest is already staying at Eden Roc Cap Cana under a hurricane warning and needs to extend the stay beyond the original departure date due to the temporary closing of an airport or airline cancellations, we will offer a rate lower to the price at which the stay was originally booked.
• Should a guest choose to depart early from the hotel or destination due to a hurricane warning, guests will not be billed for unused nights or services.
• Guests who are unable to arrive due to a flight cancellation or airport closure will be able to arrive on a later date without penalty.
• All the above conditions will be extended to the stays booked via online travel agencies, travel wholesalers, tour operators, and other third-party sites.

The hotel may, at its sole discretion, require that all arriving guests reschedule their visit until after the storm has passed. Should such notification be issued a full (hotel only) credit will be authorized for travel July 15^th through December 15^th 2019. The hotel will guarantee the original rate (and category, if available), regardless of travel dates. Arriving guests who elect to arrive, despite our announcement to the contrary, do so with the implicit understanding that no compensation will be forthcoming for any disruption of services and/or inclusions which may occur as a result of the storm.

Additionally, we do strongly recommend the purchase of travel insurance for every trip that guests make, to minimize any potential financial loss.

Thank you all for your preference and we look forward to welcoming you to Eden Roc Cap Cana!

About Eden Roc at Cap Cana

Eden Roc Cap Cana is a five-star resort nestled in the most exclusive gated beachfront community of the Dominican Republic. The 30,000-acre Cap Cana community is home to pristine beaches, towering cliffs and tropical forests, a bustling marina, and the No. 1 golf course in the Caribbean and Mexico, a Jack Nicklaus signature course. Blending the impeccable standards of the French and Italian Rivieras with the warmth and relaxed charms of the Caribbean, Eden Roc at Cap Cana currently presents 32 lavish free-standing suites and two villas, all with private pools and remarkable comforts, 26 two-bedroom beachfront suites as well as a world-class spa spanning two separate facilities and beachfront scenery. The premier Punta Cana resort boasts the newly-enhanced Eden Roc Beach Club, featuring a private beach with a Blue Flag certification, infinity pool, and new Nikkei-themed BLUE Grill + Bar. Culinary experiences include fine-dining Mediterraneo Restaurant with Executive Chef Gianluca Re Fraschini at the helm; oceanfront La Palapa, featuring international cuisine with traditional local influence; and a visiting celebrity chef series providing one of the most diverse gastronomic experiences in the Caribbean. The AAA Four-Diamond property is a proud member of the prestigious Relais & Châteaux collection, as well as Virtuoso Hotels & Resorts, Ensemble Travel Group, Altour Hotel Collection, Fine Hotels & Resorts, Signature Travel Network, the International Association of Golf Tour Operators and Forbes Travel Guide.