Greetings from Eden Roc Cap Cana!

We are hopeful for brighter days ahead, and that travel continues to pick up throughout the year for all of us.
We truly value your support and appreciate your loyalty during these times and ensure that our guest returns comply with the current Covid -19 travel regulation. Eden Roc Cap Cana will provide:

  • A complimentary Antigen test service for all our guests, with results within 12 hrs.
  • Free regular PCR Test for any stays with a minimum of 4 nights, with results within 48-72hrs; in the case less than 4 nights, a fee of USD 100 per person will occur.
  • Doctor visits are confirmed three times a week; if tests turn to be re-scheduled, a USD 30.00 fee will apply.

We encourage our guests to register upon arrival or in advance with our concierge team at concierge@edenroccapcana.com.

Entry Requirements:

Aligning with the launch of the Responsible Tourism Recovery Plan, travelers no longer need to provide a negative PCR or COVID-19 test upon arrival. Instead, airports and other ports of entry will perform a quick, aleatory breath test to between 3% and 15% of passengers, and all those who present symptoms, upon arrival. Passengers under the age of five and crew members are exempt from this procedure. All passengers will also need to perform a temperature check. Passengers who present symptoms or whose test results are positive will be isolated and attended at authorized locations https://www.godominicanrepublic.com/newsroom/coronavirus/

Free Health Coverage Plan:

All international tourists arriving on commercial flights and staying at a hotel will be granted during the check-in process a temporary, free health coverage plan that provides coverage for emergencies in the event of an infection or exposure to COVID-19 while in-country. The coverage includes medical attention by specialists, medical transfers, transfer of a relative, penalty for airfare changes, lodging for prolonged stays and more. This insurance will be provided at no cost to visitors arriving from May 12 to June 12, 2021 and will be 100% paid for by the Dominican government. For details policy https://www.drtravelcenter.com/wp-content/uploads/2020/09/Assistance-Certificate.pdf

E-TICKET:

As of April 1, 2021, all foreign and Dominican passengers entering or leaving Dominican Republic on commercial flights must complete the electronic entry and exit form, which combines the Traveler’s Health Affidavit, Customs Declaration, and International Embarkation/Disembarkation forms.

https://eticket.migracion.gob.do/

For more detail information you can contact us, and we will more than happy to guide you to the easy and stress-free process.

Thank you

Eden Roc Cap Cana


 

We are Eden Roc Cap Cana we are focused on our guests health and safety, now more than ever, in light of the evolving COVID -19 we are evaluating protocols and tools from the world’s health experts and government authorities, including the World Health Organization (https://www.who.int/health-topics/coronavirus#tab=tab_1) and the Center of Disease Control (https://www.cdc.gov/coronavirus/2019-ncov/index.html) to maximize the effectiveness of our response.

We take standards for hygiene and cleanliness very seriously and we are taking additional steps to ensure the safety of our guests and associates. Eden Roc is working to ensure that we meet the latest guidance on hygiene and cleaning.

 

Health and Hygiene procedures:

Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act.
Ongoing COVID -19 training for our hotel associates.
Eden Roc is working to ensure that we meet the latest guidance on hygiene and we are partner with international sanitary hygienic consultancy company certified.

Protocols:

Implementing new procedures for check in / out for our guests
Hotel reduces high client capacity for our rooms
As for few months hotel will reduce 1/3 of the occupancies
Will reduce 50% off the operation of the restaurant’s tables at 6ft in between, and change menu to only a la carte
Revamp room service menu for all rooms
Spa implementations for social distancing for safety treatments

 

Sincerely,
Stefano Baratelli